Effective date: 5 September 2026 — Version 2026-09-05
These Terms of Service (“Terms”) govern services supplied through radonet.co.uk by Rado Network Limited. Please read them before ordering. Our Refund Policy and the service description, quotation or order confirmation applicable to your order form part of the contract. Our Privacy Policy explains how we process personal data and is provided as a notice rather than as a waiver of privacy rights.
1. About us and contact details
Rado Network Limited is registered in England and Wales under company number 14158147. Our registered office is 60 Tottenham Court Road, Suite 2234a, London, England, W1T 2EW. RadoNet is a trading name of Rado Network Limited. You can contact us through the client-area support system or at [email protected].
2. Definitions and order of documents
- Consumer means an individual acting mainly outside their trade, business, craft or profession.
- Business Customer means a person acting for purposes relating to a trade, business, craft or profession.
- Service includes hosting, VPS, VDS, dedicated servers, connectivity, domains, licences and related services that we agree to supply.
- Product Description means the product page, accepted quotation or other written service-specific description presented before ordering.
If documents conflict, an accepted quotation or Order Confirmation takes priority for service-specific specifications and commercial details, followed by the Product Description, these Terms and the Refund Policy. Mandatory legal rights always take priority. A third party’s terms apply only where they were identified and made available before the order.
3. Eligibility and accounts
You must be at least 18 years old and able to enter into a binding contract. If ordering for an organisation, you confirm that you have authority to bind it. Account, billing and contact details must be accurate and kept up to date. You are responsible for protecting account credentials, using multi-factor authentication where available and notifying us promptly of suspected unauthorised access.
4. Orders and contract formation
Our checkout allows you to review and correct order information before submission. An order is an offer to purchase. A contract is formed when we issue an Order Confirmation or begin provisioning at your express request, whichever happens first. An automated payment receipt alone does not confirm acceptance. If we cannot accept or supply an order, we will notify you and return amounts paid for the unavailable item.
Where you ask us to begin providing a Service during a statutory cancellation period, you expressly request immediate provisioning. The consequences of cancellation after provisioning are described in our Refund Policy and do not remove rights that cannot lawfully be excluded.
5. Service descriptions and infrastructure
We supply the specifications stated in the Product Description and Order Confirmation. VPS and dedicated server products are unmanaged unless expressly described as managed. For unmanaged Services, our responsibility is limited to the infrastructure, network connectivity and initial installation stated in the order; administration of your operating system, applications and data remains your responsibility.
IP address classification, geolocation, reputation and risk scores maintained by third parties can change independently of us. Unless a specific characteristic is expressly included in the Product Description, labels or scores from services such as IPQS, Scamalytics or MaxMind are not guaranteed service specifications. Functional connectivity does not guarantee access to every third-party website or platform.
6. Prices, taxes, account credit and payment charges
Prices and billing currencies are displayed before checkout. Taxes are added where applicable and will be shown before you submit the order. Payment is due in advance unless we agree otherwise in writing.
We may apply a payment-processing charge for a selected payment method only where applicable law permits it. Where a charge applies, its amount or calculation and the resulting total will be displayed before final order submission and, where applicable, on the invoice. No payment-processing charge is applied to the portion paid solely from existing account credit. Account credit may be used against eligible invoices and is not transferable or redeemable for cash except where required by law or expressly agreed as a refund.
Supported payment methods may change and can include cards, Apple Pay, Google Pay, Link, Alipay, PayPal, cryptocurrency and bank transfer. Some methods may be unavailable for particular currencies, countries or recurring payments. You are responsible for bank, foreign-exchange, blockchain or other charges imposed independently by your own provider.
7. Billing, renewals and cancellation
The billing period and renewal price are shown in the order. Recurring Services renew for the same billing period unless cancelled before the next due date or otherwise stated in the Order Confirmation. We issue renewal invoices or notices through the client area and/or account email. You must keep a working email address and review invoices when issued.
The client-area Cancellation Request function is an operational instruction to terminate the selected Service; it is not a refund application. Cancellation may be immediate or at the end of the paid period, as selected and confirmed. An immediate request may be processed automatically and permanently delete the virtual machine, storage, assigned resources and associated data without further confirmation. You must export required data before submitting it.
\nIf you want a refund, you must first open a Billing support ticket and identify the Service, order or invoice. Do not submit a panel Cancellation Request as a substitute for that ticket. For our voluntary money-back guarantee, submitting a Cancellation Request before an eligible Billing ticket is treated as choosing termination without a voluntary refund and ends eligibility under that guarantee for the affected Service. This does not waive a statutory right or other remedy that cannot lawfully be excluded. Unless required by law or stated in the Refund Policy, cancellation does not retrospectively refund a period already supplied. We will give reasonable notice of material renewal-price changes where practicable.
8. Acceptable use
You must not use or permit use of a Service for unlawful, fraudulent or abusive activity, including payment fraud, money laundering, phishing, malware, botnets, unauthorised access, credential attacks, denial-of-service attacks, unsolicited bulk messaging, copyright infringement, unlawful surveillance, open proxies used for abuse, or activity that materially disrupts our network or an upstream provider.
BitTorrent or peer-to-peer traffic, nested virtualisation, sub-VPS creation, proxy resale and infrastructure resale are prohibited unless the Product Description expressly permits them or we authorise them in writing. You must comply with stated bandwidth, address, port and resource limits. We may investigate credible abuse reports and cooperate with competent authorities where legally required.
9. Suspension and termination
We may suspend or restrict a Service where reasonably necessary for security, emergency maintenance, non-payment, legal compliance, network protection or investigation of a material breach. Where the risk allows, we will provide notice and an opportunity to remedy. Immediate action may be taken where delay could harm customers, third parties, our network or an upstream provider.
We may terminate for a material breach that cannot be remedied or is not remedied within a reasonable period stated in our notice. Serious fraud, malicious activity or deliberate network abuse may result in immediate termination. Refund eligibility following termination is governed by the Refund Policy and mandatory law. Following termination, data may be deleted; you should export required data before the effective cancellation date.
10. Backups and customer data
Unless a managed backup product is expressly included, you are responsible for maintaining complete, tested and independent backups. Any platform snapshot or operational backup that we create is not a substitute for your own backup and may have limited retention. We will use reasonable care in operating infrastructure under our control, but cannot promise that data will never be lost or corrupted.
You retain ownership of your content. You grant us and our necessary suppliers a limited licence to host, copy, transmit and process that content only as needed to provide, secure and support the Service, comply with law and enforce these Terms.
11. Maintenance, availability and support
Maintenance, upstream failures, attacks, emergency work and events outside reasonable control can affect availability. Any uptime commitment or service credit applies only if it is expressly stated in the relevant Product Description or a separate service-level agreement, including its measurement method and exclusions. General marketing statements do not create a separate service-level guarantee.
Please report faults through the client-area support system. We will use reasonable skill and care and aim to investigate promptly, but response or resolution times are targets unless expressly stated as a binding service level.
12. Refunds and product-specific no-refund notices
Refunds are governed by our Refund Policy. A product is excluded from our discretionary money-back guarantee only where the Product Description, quotation or checkout clearly identifies it as “NO REFUND” or otherwise excluded before purchase. Such a notice concerns the discretionary guarantee and does not exclude statutory rights, refunds for non-supply or any right that cannot lawfully be waived.
13. Intellectual property
We and our licensors retain rights in our website, software, documentation, branding and pre-existing materials. You retain rights in your content and materials. Rights in bespoke deliverables will be stated in the relevant quotation or written agreement; in the absence of a bespoke agreement, no transfer of intellectual property is implied.
14. Third-party services and upstream providers
We may use data centres, network carriers, domain registries, licensing vendors and payment providers to deliver a Service. We remain responsible for our obligations to you, subject to these Terms, but are not responsible for changes made solely by an unrelated third-party platform that is not part of the purchased specification. Any pass-through restriction that materially affects your use will be identified in the Product Description or quotation where practicable.
15. Changes to Services and these Terms
We may make proportionate technical changes needed for security, law, upstream requirements or continued operation, provided they do not materially reduce the core Service without a valid reason. We may update these Terms prospectively. We will publish a new version and give reasonable notice of material changes affecting an existing recurring contract. If a material change substantially disadvantages you, any right to cancel will be explained in the notice.
16. Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of obligations that cannot lawfully be excluded, or a Consumer’s mandatory statutory rights.
If you are a Consumer, we are responsible for foreseeable loss caused by our breach or failure to use reasonable care and skill, but not business losses arising from consumer use. If you are a Business Customer, neither party is liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, goodwill or business opportunity. Subject to the non-excludable liabilities above, our aggregate liability to a Business Customer arising from a Service in any twelve-month period is limited to the fees paid for the affected Service during that period. This cap does not require you to pay for a Service we did not supply and does not limit an express service credit or refund entitlement.
17. Events outside reasonable control
Neither party is responsible for delay or failure caused by events outside its reasonable control, provided the affected party takes reasonable steps to reduce the impact and resumes performance when practicable. This does not affect payment obligations already due or mandatory consumer rights.
18. Complaints, evidence and disputes
Please raise billing or service complaints through the client area so they can be tracked. System and network records may be used as evidence, but they are not conclusive and do not prevent you from providing contrary evidence or exercising legal rights. We will review complaints in good faith and provide an escalation route on request.
19. General terms
If a provision is invalid or unenforceable, the remaining provisions continue. A delay in enforcing a right is not a waiver. We may subcontract performance but remain responsible for our contractual obligations. You may not transfer a Service or this contract without written consent, except where law permits; we may assign the contract as part of a genuine business transfer on notice to you.
20. Governing law and jurisdiction
These Terms are governed by the law of England and Wales. If you are a Consumer, this does not deprive you of mandatory protections or the right to bring proceedings available under the law of the country where you habitually reside. Business Customers submit to the exclusive jurisdiction of the courts of England and Wales.
