IMPORTANT NOTES
This page (together with the documents referred to in it) tells you information about us and the legal terms and conditions ("Terms") on which we supply any services ("Services") listed on our website ("our site") to you.
Please read these Terms carefully and make sure that you understand them, before ordering any Services from our site. Please note that by ordering any of our Services, you agree to be bound by these Terms and the other documents expressly referred to in it. If you refuse to accept these Terms, you will not be able to order any Services from our site. You should print a copy of these Terms for future reference.
We amend these Terms from time to time as set out in clause 6. Every time you wish to order Services, please check these Terms to ensure you understand the terms which will apply at that time.
1. Information About Us
1. We operate the website radonet.co.uk. We are RADO NETWORK LIMITED, a company registered in England and Wales under company number 14158147 and with our registered office at Suite 2234, Unit 3a 34-35 Hatton Garden, London, England, EC1N 8DX, United Kingdom.
2. To contact us, please see our Contact Us page.
3. References to "RADO NETWORK LIMITED", “we”, “us” and “our” are references to RADO NETWORK LIMITED registered in England and Wales(company registration number 14158147).
4. The terms “you” and “your” refer to any individual, company or business to whom we provide our Services as specified in the online customer order form including a person reasonably appearing to us to act with your authority.
5. Headings are provided for convenience and do not affect the interpretation of these conditions.
6. If you have any further questions, please don't hesitate to contact us at [email protected]. You can also submit a ticket via our website.
2. Use of our site
Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.
3. How we use your personal information
We only use your personal information in accordance our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read these, as they include important terms which apply to you. RADO NETWORK LIMITED utilizes FraudRecord to screen new orders for previous fraudulent activity and report existing clients who violate our Terms of Service. In case of a violation, you may be reported to FraudRecord for misbehaviour using one-way hashed information.
4. Our Contract with you
1. These Terms and any document expressly referred to in them constitute the entire agreement between you and us (the “Contract”). You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms or any document expressly referred to in them.
2. Where you are a consumer, you have legal rights in relation to Services that are not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
5. How the Contract is formed between you and us
1. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
2. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5.3.
3. We will confirm our acceptance to you by sending you an e-mail ("Order Confirmation"). The Contract between us will only be formed when we send you the Order Confirmation.
4. If we are unable to supply you with the Service ordered, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Service, we will refund you the full amount as soon as possible.
6. Our right to vary these terms
1. We may revise these Terms from time to time, including in the following circumstances:
0. Changes in how we accept payment from you; and
1. Changes in relevant laws and regulatory requirements.
2. Every time you order Services from us, the Terms in force at that time will apply to the Contract between you and us.
7. Providing Services
1. We will supply the Services to you from the date set out in the Order Confirmation until the completion date set out in the Order Confirmation. Where no completion date is specified, we will supply the Services until the Contract is terminated in accordance with the Terms.
2. Where the Order Confirmation sets out any milestones for the provision of Services, we will make every effort to complete the Services on time. However, there may be delays due to an Event Outside Our Control. See clause 16 for our responsibilities when an Event Outside Our Control happens.
3. We will need certain information from you that is necessary for us to provide the Services, for example, name, address, contact details and in some cases photo identification to prove your identity. If necessary we will contact you about this. If you do not, after being asked by us, provide us with this information, or you provide us with incomplete or incorrect information, we will either not provision the service, or in cases that it is already active we may make an additional charge of a reasonable sum to cover any extra work that is required, or we may suspend the Services by giving you written notice. We will not be liable for any delay or non-performance where you have not provided this information to us after we have asked. If we suspend the Services under this clause 7.3, you do not have to pay for the Services while they are suspended, but this does not affect your obligation to pay for any invoices we have already sent you.
4. You are responsible for obtaining:
0. suitable licences of third party software; and
1. any third party cooperation and consents, which are required for the full use of the Services. We will not be liable for any delay or non-performance where you have not provided such licences and consents to us after we have asked.
5. We may have to suspend the Services if we have to deal with technical problems. We will contact you to let you know in advance where this occurs where practicable, unless the problem is urgent or an emergency. This does not affect your obligation to pay for any invoices we have already sent you.
6. If you do not pay us for the Services by the due date for payment, as set out in clause 11, we may suspend the Services 7 days after the due date until you have paid us the outstanding amounts. We will contact you by email to tell you this. This does not affect our right to charge you interest under clause 11.3.
7. Implementation and Transition
0. We will make available the Services on or before the start date specified in the Order Confirmation, subject to practicality and pending any applicable outside verification process beyond our control.
1. At your request, we will use reasonable endeavours to:
0. assist with the transfer of your website from your own development server; or
1. assist with the transition of any of your website(s) from any third party host
8. Shared Hosting
0. Where the Services we provide to you include shared hosting, we will make available to you:
0. hosting capacity on a shared server meeting the specification set out on the site which may vary from time to time;
1. the ability to access, update or amend any websites, web applications, software, information, data, databases and other works and materials stored, transmitted, published or processed using the Services (the "Hosted Materials") by FTP or similar means.
1. You warrant that any material that you display on the respective sites do not and will not infringe any applicable laws, regulations or display material which is obscene, indecent, seditious, offensive, defamatory, threatening, liable to incite racial hatred or acts of terrorism, menacing or in breach of any third party Intellectual Property Rights ("Inappropriate Content").
0. Hosting of adult nature, for example porngraphy and other such adult content is permissable providing it adheres to applicable laws.
2. For the avoidance of doubt, we will have administration rights in relation to any shared server, and we may refuse any request to change the configuration of a shared server at our sole discretion and reserve the right to modify any configuration at any time in the interests of safety, network security and the mutual benefit of all of our customers.
9. Dedicated Servers & VPS
0. Where the Services we provide to you include a dedicated server, we will make available a dedicated server meeting the specification set out on our site, and will grant to you administration rights with respect to that server except where the service is managed, in which case we may refuse any request to change the configuration of the dedicated server at our sole discretion. We also reserve the right to modify any configuration at any time in the interests of safety, network security and the mutual benefit of all of our customers.
1. For unmanaged dedicated servers you acknowledge that we will not provide support in connection with the administration of such dedicated server, and you warrant that you have all necessary expertise to configure, manage and keep the dedicated server secure at all times. We reserve the right to modify any configuration at any time in the interests of safety, network security and the mutual benefit of all of our customers.
2. You will not configure, or allow any other person to configure, a dedicated server in any way contrary to the guidelines published on our site from time to time.
3. We may from time to time require that you apply software and/or hardware upgrades to the dedicated server.
4. For the avoidance of doubt, dedicated servers made available under this Contract will remain our property and/or that of our suppliers at all times.
5. VPS are provided under a fair share usage policy whereby you agree to not use more than 50% of the allocated CPU resource for longer than one hour continuously within any 24 hour period on our MicroKVM range, or 75% for two hours continuously for our other VPS, or otherwise degrade the service to such a level as to impact other users. To do so you acknowledge we may temporarily suspend your VPS in order to avoid service degradation for other users.
6. VPS and Dedicated Servers are not permitted to be used for the following non-exhaustive list:
Any email-based communications sent without the consent of the recepient, including marketing email. Any type of script, code, or other file that performs harmful action, either to the user affected or as a bulk action triggered by the user. Any content that violates the laws that govern the United Kingdom.
Knowingly allowing, initiating or otherwise engaging in these activities is cause for immediate termination of all active services and a ban from any future service.
7. All VPS on the RADO NETWORK LIMITED network by default have Port 25, 465 & 587 blocked, this is in the interest of preventing spam and other abuse. To request this be opened, please open a ticket from the client area however please note that if we do not have a prior working relationship, this request will likely be denied without full & thorough justification.
10. Email services
0. Where the Services we provide to you include email transmission, storage and/or management services:
0. we will provide POP3/IMAP/SMTP and webmail email services to you in accordance with the respective Service description.
1. all shared hosting mailboxes will be protected by our anti-spam and anti-virus solution, Apache SpamAssassin and Imunify360 respectively.
2. if you or a mailbox dedicated to you exceeds the relevant storage limit, we may delete stored emails to bring you or the mailbox dedicated to you within the storage limit.
3. you agree to not use the services provided in order to send mass mail, spam or any type of unwanted mail from your account.
11. Services shall be used for Good, not Evil.
12. Anything illegal or that is otherwise deemed by RADO NETWORK LIMITED as spamming, phishing or otherwise not specifically mentioned will be terminated without warning.
13. Intellectual Property Rights
0. For the purpose of this Contract, "Intellectual Property Rights" shall mean all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, rights in designs, rights in computer software, database rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, whether registered or unregistered and including all applications for and renewals or extensions of such rights.
1. You retain all Intellectual Property Rights in the software and materials that you provide to us and you grant us a licence to such Intellectual Property Rights to the extent required for us to perform our obligations pursuant to this Contract.
2. All Intellectual Property Rights in any works arising in connection with the performance of the Services by us (the "Works") shall be our property, and we hereby grant to you a non-exclusive licence to such Intellectual Property Rights for the sole purpose of receiving the benefit of the Services.
14. If there is a problem with the Services
0. In the unlikely event that there is any defect with the Services:
0. please contact us through the helpdesk and tell us as soon as reasonably possible (including as many details as possible including your name, the respective domain name, server and a description of the problem that is as detailed as reasonably possible);
1. please give us a reasonable opportunity to repair or fix any defect; and
2. we will use every effort to repair or fix the defect as soon as reasonably practicable and, in any event, within 1 working day where possible. You will not have to pay for us to repair or fix a defect with the Services under this clause 14.0.
1. If you are a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
15. Price of Services
0. The prices for the Services will be as quoted on our site from time to time:
1. Prices for our Services may change from time to time, but changes will not affect any order which we have confirmed with an Order Confirmation.
2. The price of a Service excludes VAT (where applicable) at the applicable current rate chargeable in the UK and the EU for the time being.
3. Our site contains a number of Services. It is always possible that, despite our reasonable efforts, some of the Services on our site may be incorrectly priced. If we discover an error in the price of the Services you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Service at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Services to you at the incorrect (lower) price.
4. The price of a Service excludes VAT (where applicable) at the applicable current rate chargeable in the UK and the EU for the time being.
16. How to pay
0. you can only pay for the Services using a debit or credit card, AliPay, or Bank Transfer. We accept Visa and MasterCard for credit or debit card payments.
1. Payment for the Services is in advance and may be made (i) monthly; (ii) annually; or (iii) triennially in advance, as specified in the Order Confirmation. We will not charge your debit card or credit card until we send you an Order Confirmation.
2. If you fail to make any payment due to us under this Contract by the due date (plus 7 days) then, without limiting our remedies under clause 11, you shall pay a fixed late fee on the overdue amout.
3. In adding your card to file, you authorise us to auto bill you on your due date. You can manage this via your client area.
