• Saturday, September 5, 2026

Effective date: 4 September 2026 — Version 2026-09-04

This Privacy Policy explains how Rado Network Limited collects and uses personal information when you visit radonet.co.uk, create an account, place an order, use a Service, contact support or otherwise interact with us.

1. Who we are

Rado Network Limited is the controller of the personal information described in this policy. We are registered in England and Wales under company number 14158147, with registered office at 60 Tottenham Court Road, Suite 2234a, London, England, W1T 2EW. Privacy enquiries and rights requests can be submitted through the client-area support system or to [email protected].

2. Information we collect

  • Account and contact data: name, organisation, postal address, email address, telephone number, country, account identifiers and authentication information.
  • Order and billing data: products, quotations, invoices, account credit, transaction references, payment status, billing contact and tax information. Payment providers generally collect full card, wallet or cryptocurrency payment details; we normally receive a token, reference, limited instrument details and payment result rather than the full credentials.
  • Service data: allocated IP addresses and resources, hostnames, configuration, provisioning and usage records, bandwidth and network telemetry, backup or snapshot metadata, and information needed to administer the Service.
  • Support and communications: tickets, emails, call or chat content where used, attachments, cancellation requests, complaints and survey responses.
  • Device, website and security data: IP address, browser and device type, operating system, timestamps, requested pages, referrer, session identifiers, login and access records, security events and cookie preferences.
  • Fraud and abuse data: order risk indicators, payment and account consistency checks, IP reputation, abuse reports, investigation results, sanctions or legal-compliance checks, and one-way hashed identifiers used to identify repeat abuse.
  • Marketing data: subscription choice, preferences, campaign delivery information and opt-out records.

3. Where information comes from

We obtain information directly from you, from your use of our site and Services, from authorised account users, payment providers, identity or social-login providers, data centres and network providers, fraud-prevention and IP-reputation services, complainants, competent authorities and publicly available sources where appropriate.

4. Why we use information and our lawful bases

  • Contract: to create and administer accounts, process orders and payments, provision and support Services, send service and renewal communications, and handle cancellation or refund requests.
  • Legal obligation: to maintain accounting and tax records, respond to lawful requests, comply with sanctions and other legal duties, and protect legal rights.
  • Legitimate interests: to secure accounts and infrastructure, prevent fraud and abuse, manage networks and capacity, troubleshoot faults, improve Services, recover debts, establish or defend claims and communicate with business customers. We balance these interests against the rights and reasonable expectations of affected people.
  • Consent: for optional marketing and non-essential cookies or similar technologies where consent is required. Consent can be withdrawn at any time without affecting earlier lawful processing.

Some account, contact, billing and technical information is required to enter into or perform a contract. If it is not provided, we may be unable to create the account, accept the order or deliver and secure the Service.

5. Service messages and marketing

Billing, security, abuse, support, renewal and material contract messages are service communications and are sent where necessary to administer the account; they are not optional marketing. We send electronic marketing to individuals only with consent or where a lawful customer soft opt-in applies. Any soft opt-in is limited to our own similar products or services and includes an opportunity to opt out when details are collected and in every message. Corporate subscribers may receive relevant business marketing where permitted. You can opt out using the message link or by contacting us; we may retain a minimal suppression record so the opt-out is respected.

6. Fraud prevention and automated assessment

We may use providers such as FraudRecord, IPQS, Scamalytics or MaxMind, together with payment-provider signals and our own records, to assess fraud, security and abuse risk. Signals may include IP and network characteristics, approximate location, order and payment consistency, device information and one-way hashed identifiers.

A high-risk result may cause an order to be held, additional information to be requested, or service to be refused or restricted. Where a decision has a legal or similarly significant effect and is based solely or mainly on automated processing, we provide safeguards required by applicable law, including a way to request human review, make representations and contest the result. Contact support and identify the affected order to request review.

7. Who we share information with

We share only information reasonably necessary for the relevant purpose with:

  • data centres, network carriers, IP resource providers and other upstream infrastructure suppliers;
  • payment providers and networks, which may include Stripe (including card payments, Apple Pay, Google Pay, Link and Alipay), PayPal, Cryptomus, banks and associated fraud-prevention services;
  • domain registries, registrars and software-licensing suppliers where you order those products;
  • Cloudflare and other security, content-delivery and availability providers;
  • Google or another identity provider when you choose its optional sign-in service;
  • accounting, email-delivery, customer-support and professional advisers, including Clear Books where used for accounting;
  • FraudRecord, IPQS, Scamalytics, MaxMind and comparable anti-fraud or abuse-prevention providers where used;
  • courts, regulators, law-enforcement bodies and other parties where disclosure is legally required or necessary to establish, exercise or defend legal rights; and
  • a buyer, investor or adviser involved in a genuine corporate transaction, subject to appropriate confidentiality and data-protection measures.

We do not sell personal information. Service providers acting for us must process information under appropriate contractual and security obligations. Some recipients, such as payment providers or domain registries, may also act as independent controllers for their own legal and operational purposes.

8. International transfers

Although our main customer-management system is hosted in the United Kingdom, some suppliers, support personnel or infrastructure may be located in or accessible from other countries. Where UK data-protection law treats this as a restricted transfer, we use an applicable UK adequacy regulation or appropriate safeguards such as the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another lawful mechanism. You may request information about the safeguard relevant to your data by contacting us.

9. How long we keep information

  • Account, order, contract and service-administration records are kept while needed to provide the Service and normally for up to seven years afterwards where needed for tax, accounting, disputes, fraud prevention or legal claims.
  • Invoices, transaction and accounting records are normally retained for at least seven years after the relevant accounting period.
  • Routine module logs are generally retained for about 30 days, and routine gateway, system and administrative logs for about 90 days. Relevant records may be retained longer for an active security incident, abuse investigation, chargeback or legal claim.
  • Stored email copies and support attachments are generally pruned after about 180 days when no longer operationally required. The text of a support ticket may be retained longer where it forms part of the service, complaint or contract record.
  • Marketing records are kept until you opt out or they are no longer useful; a minimal suppression record may be kept afterwards.
  • Backup copies are isolated and overwritten on a limited rolling cycle. Information may remain in a backup until that cycle completes and will not be restored for ordinary use after a valid deletion request.

We may shorten or extend a period where reasonably necessary for data minimisation, a legal hold, security, fraud prevention or a statutory obligation. When information is no longer required, it is deleted or anonymised.

10. Cookies and similar technologies

We use essential cookies and similar storage for secure sessions, authentication, load balancing, fraud prevention, checkout, payment, language or display settings and recording your cookie choice. Blocking essential cookies may prevent account or checkout functions from working.

Optional sign-in or payment features may involve cookies or similar technologies from Google, Stripe, PayPal or another provider when the feature is displayed or selected. Analytics, advertising, live-chat or other non-essential technologies will not be intentionally enabled unless they are identified in the cookie notice and the required consent has been obtained. You can choose “Essential only” or “Accept all” in the cookie notice and reopen Cookie settings to change your choice. Withdrawal does not affect processing that occurred before it.

11. Security

We use proportionate technical and organisational measures designed to protect personal information, including access controls, logging, encryption in transit, credential controls and restricted administrative access. No internet service can guarantee absolute security. Please use a unique password and multi-factor authentication and report suspected account compromise promptly.

12. Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict personal information; obtain portable information; object to processing based on legitimate interests or to direct marketing; withdraw consent; and challenge certain automated decisions. Rights can be subject to legal exceptions. Submit a request through support or by email; we may need to verify your identity.

You may complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint/. We would appreciate the opportunity to address the concern first, but contacting us is not a condition of complaining to the ICO.

13. Children

Our accounts and Services are not intended for people under 18, and a person under 18 must not create an account or order a Service. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

14. Third-party sites

Links to external sites are provided for convenience. Their operators control their own processing, and their privacy notices apply when you use those sites.

15. Changes to this policy

We may update this policy to reflect changes in Services, suppliers or law. The current version and effective date will be published here. We will provide reasonable notice of a material change where appropriate.

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